Frequently Asked Questions
Need assistance? Explore our FAQs for answers to common questions about products, routines, and orders. If you cannot find what you are looking for, contact us and our team will be glad to help.
About the Brand
What is Luméa?
What is Luméa?
What is Luméa?
Where is Luméa based?
Where is Luméa based?
Where is Luméa based?
Do you test on animals?
Do you test on animals?
Do you test on animals?
Are Luméa products made in Switzerland?
Are Luméa products made in Switzerland?
Are Luméa products made in Switzerland?
What does the name Luméa mean?
What does the name Luméa mean?
What does the name Luméa mean?
Ingredients & Formulation
Are your products vegan?
Are your products vegan?
Are your products vegan?
Are Luméa products cruelty-free?
Are Luméa products cruelty-free?
Are Luméa products cruelty-free?
Do you use natural ingredients?
Do you use natural ingredients?
Do you use natural ingredients?
Do your products contain parabens or sulfates?
Do your products contain parabens or sulfates?
Do your products contain parabens or sulfates?
Are your products fragrance-free?
Are your products fragrance-free?
Are your products fragrance-free?
Usage & Skin Types
Are Luméa products suitable for sensitive skin?
Are Luméa products suitable for sensitive skin?
Are Luméa products suitable for sensitive skin?
What skin types are Luméa products for?
What skin types are Luméa products for?
What skin types are Luméa products for?
What is your best product for dry skin?
What is your best product for dry skin?
What is your best product for dry skin?
Can I use Luméa products during pregnancy?
Can I use Luméa products during pregnancy?
Can I use Luméa products during pregnancy?
Can I combine Luméa products with other brands?
Can I combine Luméa products with other brands?
Can I combine Luméa products with other brands?
Shipping & Orders
Do you ship internationally?
Do you ship internationally?
Do you ship internationally?
How long does delivery take?
How long does delivery take?
How long does delivery take?
What payment methods do you accept?
What payment methods do you accept?
What payment methods do you accept?
How can I track my order?
How can I track my order?
How can I track my order?
Do you offer gift cards?
Do you offer gift cards?
Do you offer gift cards?
Sustainability
Does Luméa have a sustainability commitment?
Does Luméa have a sustainability commitment?
Does Luméa have a sustainability commitment?
Is your packaging recyclable?
Is your packaging recyclable?
Is your packaging recyclable?
Do you offer refills?
Do you offer refills?
Do you offer refills?
How do you reduce your environmental footprint?
How do you reduce your environmental footprint?
How do you reduce your environmental footprint?
Are your products carbon-neutral?
Are your products carbon-neutral?
Are your products carbon-neutral?
Returns & Policies
Do you accept returns?
Do you accept returns?
Do you accept returns?
How do I start a return?
How do I start a return?
How do I start a return?
Can I return opened products?
Can I return opened products?
Can I return opened products?
What is the refund process?
What is the refund process?
What is the refund process?
Do you refund shipping costs?
Do you refund shipping costs?
Do you refund shipping costs?