Terms & Conditions

Last updated: June 2025

Welcome to Lumea. By accessing or purchasing from our website, you agree to the terms and conditions set out below. Please read them carefully before using our services.

1. General information

This website is operated by Lumea GmbH, located at Rue de l'Éclat 12, 1204 Genève, Switzerland.
References to “we,” “our,” or “us” refer to Lumea. By visiting or making a purchase, you agree to comply with these Terms & Conditions and all applicable laws.

2. Eligibility

You must be at least 18 years old or have legal guardian consent to use this website and make purchases.

3. Products and availability

We strive to display product information, pricing, and availability accurately. However, errors may occur. Lumea reserves the right to correct errors and update details without notice.
Products are subject to availability and may be discontinued at any time.

4. Orders and payments

When you place an order, you agree to provide accurate billing and shipping information.
We reserve the right to cancel or refuse any order for reasons such as suspected fraud or incorrect pricing.
All payments are processed securely. Prices include VAT unless stated otherwise.

5. Shipping and delivery

Delivery times are estimates and may vary based on destination or carrier delays.
Lumea is not responsible for delays caused by customs or unforeseen events beyond our control.

6. Returns and refunds

Returns are accepted under our Return & Refund Policy, available on our website.
You are responsible for return shipping costs unless the item is defective or incorrect.

7. Intellectual property

All content on this site—including text, graphics, logos, product names, and designs—is the property of Lumea and protected by copyright and trademark laws.
You may not copy, reproduce, or distribute any material without written consent.

8. Limitation of liability

Lumea shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
Our liability for direct damages is limited to the total purchase price of the product.

9. Privacy

Your personal information is handled according to our Privacy Policy.

10. Changes to terms

We may modify these Terms & Conditions at any time. Changes take effect immediately upon posting on this page. Your continued use of the website signifies acceptance of the updated terms.

11. Governing law

These Terms & Conditions are governed by Swiss law. Any disputes shall be handled by the competent courts in Genève, Switzerland.

12. Contact us

For any questions regarding these Terms & Conditions:
Email: legal at lumeafake dot zzz
Phone: +41 22 000 1234
Address: Rue de l'Éclat 12, 1204 Genève, Switzerland
Hours: Monday–Friday, 09:00–17:00 CET