Privacy Policy

Lumea values your privacy and protects your personal data according to applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

1. Information we collect

We collect only what is necessary to process your orders and improve our services. This includes:

Personal details (name, address, email, phone number)

Payment and billing information

Order history and preferences

Website usage data through cookies and analytics tools

2. How we use your information

Your data is used for:

Processing and delivering orders

Managing your account and customer support

Sending order confirmations, invoices, or updates

Improving website performance and user experience

Complying with legal or regulatory obligations

We do not sell or rent your personal information.

3. Cookies

Our website uses cookies to enhance navigation and analyze site traffic. You can manage cookie preferences in your browser settings. Disabling cookies may affect some site functions.

4. Data storage and security

Your data is stored securely on servers located in Switzerland and the EU. We apply encryption and access control to prevent unauthorized access, alteration, or loss.

5. Sharing of data

We may share limited information with:

Payment processors for secure transactions

Shipping providers for order delivery

IT and analytics partners for website functionality

All partners are contractually bound to protect your data.

6. Your rights

You have the right to:

Access and receive a copy of your personal data

Request correction or deletion of inaccurate information

Withdraw consent at any time

Object to data processing under certain conditions

To exercise these rights, contact privacy at lumeafake dot zzz.

7. Data retention

We retain your data only as long as necessary for the purposes described above or as required by law.

8. Third-party services

Our website may contain links to external sites. Lumea is not responsible for the content or privacy practices of third-party websites.

9. Updates to this policy

Lumea may update this Privacy Policy periodically. The latest version will always be available on this page.

10. Contact us

For questions or privacy-related concerns:

Email: privacy at lumeafake dot zzz

Phone: +41 22 000 1234

Address: Rue de l'Éclat 12, 1204 Genève, Switzerland

Hours: Monday–Friday, 09:00–17:00 CET