Return & Refund Policy

Last updated: June 2025

At Lumea your satisfaction matters. If you are not satisfied with your purchase you may return it under the conditions below.

1. Returns

You have 30 days from the delivery date to request a return. To be eligible the item must:

Be unused and in the same condition as received.

Include all original packaging, labels, and accessories.

To start a return, email support at lumeafake dot zzz with your order number and reason for return.

Return address:

Lumea Returns Department

Rue de l'Éclat 12

1204 Genève

Switzerland

2. Non-returnable items

The following items cannot be returned:

Gift cards

Final-sale or promotional items

Opened or used skincare or cosmetic products

3. Refunds

After we receive and inspect your return we will notify you by email.

If approved we will issue a refund to your original payment method within 7–10 business days.

Shipping costs are non-refundable.

4. Exchanges

We replace defective or damaged items at no charge.

To request an exchange send photos and your order number to exchange at lumeafake dot zzz.

5. Late or missing refunds

If you have not received your refund:

Check your bank or card account.

Contact your payment provider.

If unresolved email billing at lumeafake dot zzz.

6. Shipping your return

You are responsible for return shipping unless the item was damaged or we sent the wrong product.

Use a trackable shipping service and keep the receipt as proof of shipment.

Contact us

Email: support at lumeafake dot zzz

Exchange: exchange at lumeafake dot zzz

Billing: billing at lumeafake dot zzz

Phone: +41 22 000 1234

Address: Rue de l'Éclat 12, 1204 Genève, Switzerland

Hours: Monday–Friday, 09:00–17:00 CET